How to bank with Abby on WhatsApp

Follow the easy steps to check balances and account information, make transfers and payments, buy airtime and more. 

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How to chat to Abby on our website

Don't spend your time on hold with the call centre or waiting in line at a branch. Simply let Abby answer all your general enquiries about banking products and services. 

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How to bank with Abby on WhatsApp

  • How to start talking to Abby

     
    1. Add Abby +260 762 969 977 as a new contact on your phone
    2. Open WhatsApp and say 'Hello'  to your new contact
    3. Start chatting

  • How to use Abby's login feature

     

    To request certain account information, you will need to log in.

    To do this, simply: 

     

    1. Ask Abby a question about your account, like 'show my balances' or 'make a transfer'
    2. Abby will send you a login link. Click on the link to open it in your browser
    3. Enter your internet banking login credentials
    4. Make sure you are using the mobile number you registered with Absa

  • How to see your account balances

     

    Abby can easily show you your balance on different accounts.

    To do this, simply: 

     

    1.  Ask Abby to 'Show my balances'
    2. Abby will give you the total balance of all your accounts, plus any outstanding amounts on your credit cards
    3. Reply 'yes' to see a breakdown of all your accounts
       

    You can also ask Abby to show balances for specific accounts by asking: 'show current balances', 'show savings balances', or 'show credit card balances'.

  • How to transfer money

     

    Abby can transfer money between your accounts.
    To do this, simply: 
     

    1. Ask Abby to 'make a transfer' 
    2. Select the account you want to transfer from 
    3. Select the account you want to transfer to 
    4. Enter the amount you want to transfer
    5. Confirm your transfer

  • How to pay beneficiaries

     

    Abby can transfer money to your beneficiaries.

    To do this, simply: 

     

    1.  Ask Abby to 'pay someone'
    2. Select the beneficiary you would like to pay
    3. Select the account you would like to pay them from
    4. Enter the amount you want to pay
    5. Confirm the payment
    6. You will receive a confirmation number. Please keep this number for your records

  • How to pay billers

     

    Abby can pay your billers. To do this, simply: 

     

    1. Ask Abby to 'pay a bill' 
    2. Select the biller you want to pay
    3. Select the account you want to pay from
    4. Enter the amount you want to pay
    5. Confirm your transfer

  • How to see your transactions

     

    Abby can show you your transaction history up to 90 days back.
    To do this, simply ask Abby to 'show transactions'.

     

    You can filter your transaction results by asking Abby more specific questions, like: 
     

    • Show transactions from October 
    • Show transactions between K 100 and K 500 
    • Show incoming transactions 
    • Show outgoing transactions
    • Show my transactions from current account
How to chat to Abby on our website

You can easily find Abby in the bottom right corner of our website – just click to launch Abby and start chatting today.

Try asking Abby things like 'open an account', or 'how should I save money'.

 Abby can also tell you which services require a branch visit and which can be
completed over the phone, via internet banking or mobile app.

Abby can help answer your most commonly asked questions, such as what to do if you lose your
credit card or if you need to update your address.

Need more help?

Call us on:
+260 (211) 366100 (available Monday to Friday from 08:00-16:45)
5950 (Toll free)

Chat to Abby on WhatsApp:
+260 (762) 969 977

Email us:
customerservice.zm@absa.africa