The economic impact of COVID-19 is a great concern for our country, businesses and individuals. We understand that these are challenging circumstances and we want to support your banking needs during these difficult times. As the pandemic evolves, we are developing solutions that will cushion you against the financial difficulties presented by COVID-19.
Loan Payment Relief Programme
We have developed a 3-month payment relief programme that provides relief on active loans for our Corporate, Business Banking, Premier, Prestige and Personal Retail clients and customers ranging from:
- Personal loans
- Business loans
- Vehicle and asset finance
- Mortgages
Business and Corporate facilities capital repayments will be deferred for 3 months, while interest will still be serviced by clients who qualify for this relief programme. With regard to vehicle and asset finance, both capital repayments and interest will be deferred.
Personal customers will be granted relief on capital and interest payments. Interest will continue to accrue and will be added to the outstanding facility balance.
The payment relief programme will not attract additional administration fees for customers.
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Cybercriminals take advantage of the COVID-19 pandemic to devise new scams. Remain extra vigilant, especially when responding to emails, giving out confidential information or clicking on links.
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Mobile banking
Bank from home with our Absa Zambia mobile banking app. Simply download the app from Google Play or App Store and complete your banking whenever you need to. Use your internet banking login credentials to log in.
Never share your card PIN, card CVV, card one-time PIN (OTP), online banking PIN or online banking password with anyone.
Internet banking
Discover how you can do most of your everyday banking online. It's super easy to transfer funds, pay bills, request statements and a whole lot more. You can easily register yourself online, using either your account number and debit card, or using your credit card. Once you are registered, you can simply log in. You will also be able to use our convenient mobile banking app with the same credentials that you use for internet banking.
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Try one of our other digital banking solutions
Branch operations
To safeguard your health, we are offering our valued customers secure and convenient banking services through our digital channels and cash-accepting ATMs. Use our Absa Zambia App, mobile banking (*229#) and online banking for bill payments, transfers, airtime purchase and sending cash to anyone even those without an Absa account via CashSend.
Our temporary operating hours are:
- All branches:
- Monday to Friday – 08:15 to 14:30
- Saturday – 08:15 t0 12:00 on first and last Saturday of the month
- Mall branches:
- Monday to Friday – 09:00 to 14:30
- Saturday – 08:15 to 12:00
- Premier branch
- Monday to Friday – 08:00 to 15:00
- Saturday – 08:15 to 12:00
Most frequently asked questions
As an active corporate citizen, Absa Zambia is contributing to a number of Government efforts to contain the spread of COVID-19. Absa is also participating in an industry-wide response to support local economies during this time. In addition to the Repayment Relief, the Bank has donated 20 Oximeters to the Ministry of Health. This equipment is vital for attending to patients experiencing respiratory problems monitoring the oxygen levels and heartbeat.
Furthermore, Absa Zambia has donated 500 roofing sheets and 200 blankets to the Disaster Mitigation and Management Unit (DMMU) to support relief efforts for people affected by flooding in Luapula Province as we understand that Government may be overwhelmed with crisis resources given this is happening during the COVID-19 pandemic.
Absa Bank Zambia PLC is constantly monitoring the situation and assessing how to best support our country's efforts when it comes to reducing the economic, health and labour market impacts of COVID-19. Please note that terms and conditions apply to relief measures.
Need more help?
Call us on:
+260 (211) 366100 (available Monday to Friday from 08:00-16:45)
5950 (Toll free)
Email us:
customerservice.zm@absa.africa